Customer Service

Definition: Customer Service is a function of how well an organization is able to constantly and consistently meet and exceed the needs of the customer.  –Ron Kaufman                                                                                        

Let’s face it.  In this industry, the difference from one company to the next is usually found in customer service.  Sometimes it’s in capacity or capability, but more often than not, it is in how clients are treated. 

At CDM, we think of our clients as our partners, and we take ownership of our clients’ projects.  We strive to provide the highest quality customer service in a timely fashion, project after project.  Quick, friendly, honest, and responsive service is paramount.


Last update: May 30, 2017