How should we get our name and address files to you? The quickest and
easiest way is to click on "Transfer Files" in the Customer Menu, then follow
the on-screen instructions for using email or our FTP. In addition, we can accept output on diskettes, Zip disks, CD's, or magnetic tape. Please contact us with your specific questions.

Can you convert our files? Yes, we can accept and convert most file formats
such as dBase, Access, and Excel. File conversions are subject to additional
charges, however. To avoid conversion costs, we ask for files to be output as
quote-comma delimited ASCII text or csv files.

Can we mail an odd-size piece, like a square? You can. However, you will
pay a higher postage rate to do so. In order to get the lowest possible rates, the
aspect ratio (the length divided by the height) must fall within 1.3 to 2.5. A 6-inch square piece would have an aspect ratio of 1.0 and could not be barcoded
for automation rates. In addition, surcharges apply in First Class mail under one
ounce.

What is the proper size for a postcard? In order to get the "postcard" rates in First Class mail, the card must be at least 31/2 x 5 inches and cannot exceed 41/4 x 6. In Standard mail (the old Bulk Rate), there is no special recognition of a "card" in the rate structure. Cards and folded self-mailers go at the same rates. A folded self-mailer can be as big as 61/8 x 111/2 and still mail at the same rates as a 31/2 x 5 card. The aspect ratio described above should be met.

How big can a mail-piece be before it gets into higher postage rates? A
"letter" can be as large as 61/8 x 111/2 and up to 1/4-inch thick. Once any one of
these dimensions is exceeded, the piece becomes a "flat" and is subject to higher
rates. The aspect ratio described above should be met.

What is the minimum thickness for a mail piece? In general, the finished mail
piece should be at least .009" thick. With folded self-mailers or envelope packages,
the thickness is usually not an issue because there are multiple panels of paper
added together. The thickness is especially important for cards. If the thickness
is less than .009", we cannot go after barcode discounts in postage. (If the card is
no more than 41/4 x 6, you can get away with .007".)

How much area do we need to leave open for addressing? In order to
accommodate a barcode, we need an area at least 11/2" high by 31/2" wide.

Do we need to have a return address on our mail piece? A return address is
required for any class of mail when some type of return service is requested, for
non-profit mail, for mail with a precanceled stamp, for Parcel Class (bulk mail
weighing over one pound), or for mail with a company permit imprint. It is also
required in other special situations.

When are tabs required on self-mailers? Tabs, or wafer seals, are required on
letter-size (maximum size 61/8 x 111/2), folded self-mailers where we are going after
barcode discounts in postage. If the closed or single edge is at the bottom as you
look at the address panel, we need to affix one tab in the top center. If the closed
edge is at the top, we need to affix tabs in both corners along the bottom edge. If the
piece is saddle-stitched, we need to affix two tabs, regardless of whether the top or
bottom is open.

Can you ink-jet on glossy or colored stock? We have Research Ink dryers
mounted on our ink-jets so that we can ink-jet on most glossy stocks. To be certain,
it is always a good idea to get us samples of the stock you are proposing to use so
that we can test it. The issue with colored stocks has to do with the barcodes. The
Post Office requires sufficient reflectivity and contrast of the barcodes against the
background color to enable their barcode readers to see and interpret the barcode.
Again, if you can get us samples of the stock you are proposing to use, we can take
test pieces to the Post Office for evaluation. This process usually takes twenty-four
hours.

How much clearance do you need to be able to insert by machine?
Following the manufacturer's specifications, we need 1/4-inch clearance on each side
and across the top after the inserts are inside the envelope.

What can we mail at non-profit rates? The regulations regarding non-profit
postage rates are strictly enforced by the Post Office. First of all, your
organization must be approved by the Post Office to mail as a non-profit (there is
an application process to go through). Then, the content of each mailing must be
analyzed. Generally speaking, any mailing promoting travel, insurance, or credit card
offers cannot mail at non-profit rates. In addition, any ride-along piece or any
promotion for a for-profit company cannot go as non-profit mail. For additional
information, call Betty Miller at the Denver Post Office at 303-853-6145,
or visit www.nonprofitmailers.org/tools/eligibil.htm.